Commerce policy draft
Returns & cancellations
Return and cancellation terms can vary by product and dropship vendor. This draft explains the planned review process without promising eligibility, timing, or refunds.
Draft — review required
Before vendor submission
A customer may request a change or cancellation while an order is awaiting internal approval. The request is not confirmed until Slag Services reviews the current CRM and vendor-submission status.
After vendor submission
Once an order has been released to a vendor, cancellation, return, restocking, freight, authorization, and refund options may depend on that vendor, the product condition, product configuration, and the applicable order terms. Custom, configured, electrical, hazardous, or special-order products may have additional restrictions.
Requesting review
Use the website contact workflow and provide the order reference and a concise explanation of the request. Do not ship a product back until return instructions and any required authorization have been confirmed.
The final policy must establish approved timeframes, condition requirements, fees, refund methods, damaged-item handling, warranty routing, and vendor-specific exceptions before ecommerce launch.